Terms and Conditions

1. About these terms

These Terms and Conditions apply to your use of the Lost in Rio Restaurant & Cocktail Bar website and provide general information about enquiries, restaurant visits, table bookings and private-hire enquiries. A particular booking, event, ticket or other service may also be subject to separate terms communicated at the time of booking or purchase.

Lost in Rio is an independent Brazilian-inspired restaurant and cocktail bar located at 8 The Parade, Barbican, Plymouth, PL1 2JL. The website describes churrasco-style rodizio dining, à la carte options, bottomless brunch, cocktails, themed events, live DJ nights and private venue hire.

2. Website information and menus

We take reasonable care to keep website information, menus and service descriptions accurate and up to date. However, menus, prices, availability, opening hours, events and offers may change. Information on the website is not a guarantee that a particular dish, drink, event, table or facility will be available at a particular time. Please contact the restaurant if you need to confirm details before visiting.

3. Table bookings

The website indicates that online bookings are available and walk-in guests are welcome. A booking request is not necessarily confirmed until confirmation has been provided through the relevant booking channel. Please check the details in your confirmation and contact the restaurant promptly if anything is incorrect or needs to change.

Any deposit, card guarantee, cancellation deadline, no-show charge, minimum spend or other booking condition must be clearly communicated before the booking is made. The website information reviewed for this draft does not establish a complete general policy for these matters; no additional charge or cancellation rule is created by this page alone.

4. Private hire and events

Lost in Rio offers enquiries for birthdays and celebrations, room or full venue hire, travel groups and business events. Availability, guest capacity, menus, event timings, prices, deposits, payment schedules, cancellation terms and any minimum spend should be agreed in writing for each event. An enquiry form or initial discussion does not by itself confirm an event booking.

5. Food, drink and allergens

Please tell a member of our team about any food allergies or dietary requirements before ordering. Information supplied in advance may help us consider your needs, but it does not guarantee that a dish is free from a particular allergen or trace contamination. Ingredients and preparation practices can vary, and food may be prepared in an environment where allergens are present.

If you have a serious allergy or require specific dietary arrangements, speak directly with the restaurant before placing an order. Do not rely solely on website menu descriptions. Our team should confirm the current allergen information for the dishes available on the day.

6. Alcohol and responsible service

Alcoholic drinks are served subject to applicable licensing laws. We may request proof of age and may refuse alcohol service where required or permitted by law, including where a customer cannot demonstrate that they are of legal drinking age or where service would be unlawful.

7. Customer conduct and safety

Guests are expected to behave respectfully towards staff, other customers and the premises. We reserve the right, subject to applicable law, to take reasonable steps to address abusive, threatening, unsafe or seriously disruptive behaviour and to refuse service or ask a guest to leave where justified.

8. Prices and payment

Prices and payment arrangements applicable to food, drinks, promotions, bookings and events will be those displayed or confirmed at the time of purchase or booking. Any service charge, discretionary gratuity, deposit, event fee or other additional amount should be clearly communicated before payment. The website material reviewed for this draft does not establish all payment methods or detailed refund rules, so these should be confirmed at the point of sale or booking.

9. Promotions and special offers

Promotions, themed events, bottomless brunches and special menus may be subject to separate eligibility, timing, availability and booking conditions. Any applicable conditions should be made available with the relevant offer. Offers cannot be assumed to be combinable unless expressly stated.

10. Website use and intellectual property

Unless otherwise stated, the website’s original text, branding, photographs, graphics and design are owned by or licensed to the business. You may view and print pages for personal, non-commercial use. You must not copy, reproduce, distribute or commercially exploit website content without permission, except where permitted by law.

You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation or use it for unlawful or fraudulent purposes.

11. Third-party websites and services

The website may link to third-party websites or booking services. We do not control and are not responsible for their content, availability, security or privacy practices. Your use of those services may be subject to their own terms and policies.

12. Liability and consumer rights

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded. If you are a consumer, your statutory rights are not affected.

Subject to the above and to the extent permitted by law, we are not responsible for losses arising from events outside our reasonable control or from temporary website unavailability. Nothing in this section affects rights or remedies relating to services that have been paid for or confirmed.

13. Privacy

Personal information submitted through the website or in connection with enquiries and bookings is handled in accordance with our Privacy Policy. Please read that policy for details about the information we may collect and how it may be used.

14. Changes to these terms

We may update these terms from time to time. The current version will be published on this page. Any specific terms agreed for a confirmed booking or event should be read alongside these general website terms.

15. Governing law

These terms are governed by the law of England and Wales, subject to any mandatory consumer protection rights that apply. The courts of England and Wales will have jurisdiction, without affecting any rights a consumer may have to bring proceedings in another competent court.

16. Contact

For questions about these terms, table bookings or private-hire enquiries, contact Lost in Rio Restaurant & Cocktail Bar at bookings@lostinriorestaurant.co.uk or visit us at 8 The Parade, Barbican, Plymouth, PL1 2JL.